LEDDA
KNUDSON
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ABOUT ME
PROFESSIONAL EXPERIENCE
ACADEMIC PROJECTS
EDUCATION
Espoo, Finland | Sep 2025 – May 2026
PrinSys | Product Designer Apprentice
NYCDF Product Development Project × Aalto University
Identified critical gaps in leak detection and response workflows, helping redefine the product from a sensor-monitoring system into a workflow-driven platform.
Translated research findings into process flows, service blueprints, and early concepts that aligned stakeholder needs with technical capabilities.
Designed a mobile-first maintenance experience that helped property managers assess alerts, investigate incidents, and coordinate next steps.
New York, NY | Sep 2025 – Dec 2025
CX By Design | Product Designer Intern
Designed customer journeys and engagement workflows that aligned user needs with business growth goals.
Created prototype flows across LinkedIn, email, and CRM touchpoints to improve user experience and lead conversion.
Redesigned acquisition workflows and pipeline experiences to support scalable customer engagement.
Remote | Oct 2022 – Jan 2023
Poplar (Contract) | UX Researcher & Product Designer
Improved driver workflows through routing, communication tools, and reminders, increasing operational efficiency by 75%.
Contributed to the design of a mobile platform enabling households to track food-waste pickup and recycling impact.
Translated research into product decisions, simplifying workflows across critical screens.
Designed mobile-first wireframes and prototypes supporting scalable operations.
Remote | Mar 2023 – Jun 2023
XIRCLS | Product Designer Intern
Designed lead-conversion experiences for SuperLeadz, helping transform anonymous website visitors into qualified sales leads.
Mapped user journeys and identified friction points across the acquisition funnel, informing improvements to lead capture and engagement workflows.
Translated research findings into wireframes, user flows, and prototypes that aligned user needs with business objectives.
Partnered with product managers and developers to iterate on features, balancing user experience, technical constraints, and business requirements.
Jun 2025 – Dec 2025
WellLink (Sunrise Pharmacy) | Product Designer
Synthesized patient and stakeholder research to prioritize prescription management, appointment scheduling, and wellness support within the MVP.
Designed healthcare workflows that reduced friction across prescription refills, scheduling, and medication management.
Created a cohesive mobile experience aligned with Sunrise Pharmacy’s services and patient needs.
Jan – Apr 2025
Mellon Foundation | UX Researcher & Product Designer
Designed a high-fidelity interactive exhibit for Islanding New York, enhancing engagement through immersive storytelling.
Conducted usability testing to identify usability issues and inform design iterations.
Translated research and stakeholder requirements into interactive exhibit flows, helping make historical content more accessible, engaging, and easy to navigate.
May 2026
Pace University
Seidenberg School of Computer Science & Information Systems
Master of Science in Human-Centered Design
GPA: 4.0 - Summa Cum Laude
Completed a rigorous 12-week UX design program centered on real client engagements and hands-on product development. Led research, synthesized user insights, designed interactive prototypes, and validated solutions through usability testing, building a strong foundation in creating user-centered products that balance business goals, technical constraints, and user needs.
Nov 2022
General Assembly
User Experience Design Immersive
GPA: 3.97
May 2016
Universidad Bicentenaria de Aragua
Bachelor of Arts in Communications & Journalism
Product Designer with 4+ years of experience designing products and services across healthcare, SaaS, and connected product ecosystems.
Leddaknudson@gmail.com
352-214-5845
Brooklyn, NY
Reach out to connect or collaborate
Leddaknudson@gmail.com
My work has included healthcare services, operational workflows, connected technologies, and cultural experiences, collaborating with multidisciplinary teams to bring ideas from concept to implementation.
Alongside my professional experience, I earned an M.S. in Human-Centered Design from Pace University, further strengthening my foundation in product strategy, interaction design, and digital product development.